Career Goals
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Improve my data visualization skills by creating at least three interactive dashboards for personal projects or portfolio additions within the next year.
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Create user-friendly and accessible web applications that enhance user experience and meet business needs.
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Contribute to open-source projects or create technical content (blog posts, tutorials) to establish myself as a thought leader in my area of expertise
Thessaloniki, Greece
Greek (Native)
English
Solutions Analysis
Data Manipulation
Web Development
Available
Key Skills & Contributions
Web Development
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Front-End: HTML, CSS, JavaScript (including responsive design principles)
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CMS Platforms: Proficient in Joomla, WordPress, Shopify, and Wix, including debugging and custom development.
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API Integration: Experience integrating websites with ERP, CRM, and other systems.
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Business Intelligence & Analytics
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Power BI: Expertise in developing interactive dashboards for data analysis and visualization.
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Business Analytics: Ability to translate data into actionable insights to support strategic decision-making.
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Technical Skills
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Software Debugging: Proven ability to identify and resolve software issues across various platforms.
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SQL Development: Experience in writing SQL queries for data retrieval and manipulation.
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Ticketing Management: Proficient in administering ticketing systems (e.g., Countersoft Gemini, Asana).
Professional Summary
EPSILON NET SA
Senior ERP Consultant
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Provided comprehensive customer support and communication, resolving technical issues and ensuring client satisfaction.
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Managed and maintained ERP platforms, ensuring system stability and optimal performance.
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Debugged software applications, identifying and resolving critical issues to minimize downtime.
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Developed JavaScript code for custom integrations and enhancements.
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Developed SQL queries for data retrieval, analysis, and reporting.
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Administered the TMS system (Countersoft Gemini), ensuring smooth operation and user access.
3ds.gr | Digital Agency
Intern (6 m)
Customer Support Agent
Level of Education
International University of Thessaloniki
Bachelor's degree
Computer Science and Information Technology
Internal Solutions Engineer
EPSILON NET SA
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Currently developing a customer support ticketing management system using ASP.NET MVC Framework with C#.
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Developed and optimized SQL queries for ETL (Extract, Transform, Load) processes, integrating data from disparate sources into a SQL Server data warehouse to support business intelligence initiatives.
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Administered the TMS system (Countersoft Gemini), ensuring smooth operation and user access.
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Developed Power BI dashboards to visualize key performance indicators and provide data-driven insights.
Working as a Freelancer
For two years, I built my freelance business independently, directly engaging with clients to understand their unique needs and deliver tailored solutions. This experience honed my communication, problem-solving, and project management skills.
Work Experience in Customer Support
Sales Consultant + Customer Support
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Customer Support & Communication
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Retail Sales
Personal Interests
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Travelling
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Music Lover
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Handcrafted Furnitures
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Walking with Friends